Frequently Asked Questions
Here are the most frequently asked questions from our customers. If your question is not answered below,
please
Click Here to email us or call 1-888-676-5869, Monday - Friday 9 a.m. - 5 p.m. EST.
How quickly will I receive my order?
When you purchase your announcements or invitations from Stork Avenue by noon EST Monday-Friday, we'll ship your order (via your choice of delivery method) the
next business day. If you request an email proof, we'll ship your order the next business day after you approve it. There is
NO RUSH CHARGE for this Service!
Can I print and fax my order?
Sure, just click to
View an Order Form and then print it out.
Can I get my cards printed in a different language?
Yes you can. We can print in most languages that you would like. However, all foreign language orders require an email proof.
This will delay your card a day, or longer because the printers will hold your card until you approve your card.
What if I don't know the sex of my baby?
Most of our cards are offered in boy or girl versions. If, by chance, you ordered envelopes in advance and your little girl turned out to
be a little boy... Don't worry. You'll only have to pay for the envelopes you use. Simply choose an alternative card and we'll complete your
order.
What will it cost to ship my order?
All orders, placed by noon EST Monday-Friday, will be shipped, via your choice of delivery method, the next business day. There is NO RUSH CHARGE for this Service!
Click Here to review shipping charges.
We do ship internationally, however, rates will vary for international shipments. Please call us at 011-1-305.579.8500 for a quote on your international shipment or you can email us at
CustomerService@storkavenue.com for a shipping
estimate.
Please call us at 1-888-676-5869 with any questions regarding how to your order track or you can email us at customerservice@storkavenue.com. We print and ship your in-stock order within two business days after your order is approved. If an item states that it is BACKORDERED, we place your order on hold until it is placed back into inventory.
Is it safe for me to order online?
Stork Avenue, Inc. is a reputable, Florida-based company that has offered its services and products to moms and dads like you all over the world for more than 18+ years. We employ the latest technology to help assure that your personal information is safe and secure.
Can I see a sample of the text that will appear on my cards before they are printed?
The information that you entered in our order form contains all of the text that will be imprinted on your cards. You'll receive a copy of
the text with your confirmation email. You will also be able to view a preview of your card after you have personalized it. The preview is
just for text proofing purposes. Final type size, type color and type positioning will be completed by our professional artist. We will
adjust font size and spacing to make your text fit. You can also request an email proof of your card to be sent to you. However, the
printers will hold your card until you approve your card for printing.
Can I write anything I want on my cards?
Sure. We have offered a few ideas on our site, but you can write anything you want. We encourage you to be creative with the wording to make
the card truly special and unique. However, depending on the card there may be a limited number of lines for each card.
I never received an e-mail confirmation, how do I know that my order is being processed?
Please call 1-888-676-5869 and one of our
customer services representative can help locate your order.
Can I order more cards after I receive my order?
Yes. We will keep you on file for two months after your order date. There is a minimum amount of 10 cards to reorder.
What does the cost of the card include?
Pricing includes ink color of choice, set up, choice of phrasing, typestyle and matching envelopes. We can imprint your return address for 35¢ each. We can print the inside of your cards for 45¢ each.
Can I have a Proof sent to me?
Yes. There is no charge for one email or faxed proof. However on photo cards, additional proofs using a different photo will be charged
$5.00 each. This process may delay shipping of the order, since approval is needed. Please indicate the request for a proof in the Special
Instructions/Order Comments box at the end of your order in the checkout area. A sample can be sent
free of charge. Just
Click Here to request one.
Do I have a choice of payment methods?
You may pay by Visa, Mastercard, American Express or Discover, either by entering it on the order form or by calling our toll-free number
at 1-888-676-5869. You can also mail in your check or money order.
Photo Card Orders
Can I send you a digital photo?
We can accept digital photos, sent as attached EPS, JPEG or
TIF files. This should be sent to
photos@storkavenue.com. If you are not sure of how to
send a digital image, call our toll-free number or just mail your favorite photo and we'll scan it.
What are the best ways to photograph a baby?
With a new baby in the house, you may also have a new camera and are still trying to figure it out - just like parenting!
Here are a few quick tips to help you take that perfect shot
for your announcement or invitation.
- Set it up right. Set your camera to its highest possible resolution (often labeled L)
and with the least amount of compression. And, turn off the date stamp, if it's on.
- Size does matter. Send the full size file - preferably in JPEG format. Minimum image resolution should be at least 1152 x 864 pixels (16 x 12 at 72 dpi) or larger than 300Kb (kilobytes) in disc space to create an acceptable printed image. Of course, the bigger the better, especially if the picture requires cropping. (As a safeguard, our upload engine will not permit a file that is larger than 10MB to be uploaded.)
- No cropping necessary. Do not crop or edit in any way the digital images you send us. To achieve the best quality,
it is essential that you send the original, unedited and un-resized images.
- Let the sun shine. Try to shoot in natural light - but not in direct sunlight (squinty eyes and heavy shadows). If
that's not possible, light the room as much as possible.
- When to shoot. If you're shooting outdoors, it's best to shoot in the early morning or early evening. That's when the
sunlight is its richest. Of course, baby will have something to say about this, too. So - it's best to shoot when baby is content and
well-rested. Eyes open - if possible!
- How about the background? Since many of our cards combine text with the photos, it's best to use a solid or
simple-patterned background - a plain sheet, blanket, etc.
- What to wear? If you're a TRUE fan, you'll dress your baby in his or her team outfit (Sports Illustrated cards).
The au natural look is always nice. Or, maybe just wrap your baby in a beautiful blanket. Of course, the main subject in the photo is your
baby, so the background should complement what your baby is wearing. For instance, if your baby is wearing pink, the background could be
white or light green.
- Ready for your close-up? Get nice and close for the best focus. But, make sure you are not casting a shadow on
your baby.
- Shoot, shoot, shoot! Don't be afraid to take TONS of shots. This is a once-in-a-lifetime opportunity. The more you
take, the better the chance that you'll get that PERFECT shot.
- Professionally taken photos must be accompanied by a copyright release form signed by your photographer.
Can you fix imperfections in photos?
It is obviously best to send us a sharp, bright photo. However, there are many things we can do to enhance your photo. We will remove red-eye and lighten, darken or sharpen your photo for free. If we find that further enhancements might be necessary, weíll give you a call to discuss them with you. Our custom retouching fee is $25.
Important Note: If you decide to use a photo that our artists have expressed concerns about, itís always best to submit a new photo. We promise to do our best to make your cards look beautiful, but we can only work with what youíve given us. And, since we will have put a lot of time into creating your cards, if you choose to use a photo that weíve recommended against and you are unhappy with the final product, we cannot offer a refund.
Do I get my picture back?
Yes. Your photo will be sent back with your order.
Can I use a professional photo?
If you can get approval from your photographer, we will be willing to use a professional picture.
I just uploaded a photo for my pre-ordered cards, how do I verify that everything is ready for printing?
After you have placed the rest of your order after pre-ordering envelopes you
should receive an e-mail confirmation if you put in your e-mail address. If you do not receive this confirmation e-mail please call
customer service at 1-888-676-5869 and they will check to make sure that we received your order.
What information do I need to include if I e-mail my photo instead of upload it?
If you are e-mailing your photo to us please make sure to give us the order number and the baby's name.
How can I see a picture of what my card will look like with my baby's picture on it?
All you need to do is just request either an e-mail proof or a fax proof and we will be happy to send you what your card with look like
for your approval. The first photo proof is free, however if you exchange photos and want another proof it will be $5.00 for each proof.
The printers will hold the order until you approve your card for printing.
Pricing
The card and matching thank you note prices include the cost of the cards, envelopes and custom, single-sided imprinting. Your return address can be printed on each envelope for 35¢ each. These prices are subject to change, without notice.
Discounts
We offer quantity discounts from our minimum quantity of 10 cards. The prices decrease when you order more cards.
Price and Quality Guarantees
If you find the same card and the same services offered by another company for less money, we'll match that price.
When you receive your announcements, please carefully check for accuracy. If we printed your order incorrectly
from the information you provided to us, please contact us by 3 p.m. EST at
customerservice@storkavenue.com or call our toll free number 1-888-676-5869 and we will reprint the order and send it to you the next business. If you provided us with incorrect information, we will reprint your order with a 50% discount. If you are not satisfied with your order, for whatever reason, please email or call us and we'll do our best to satisfy your request.
Finally, if your cards are damaged during shipping or if you have any other problems with your order, please call us within 10 days of the order ship date and we'll reprint your order and ship it the next business day. There may be a 15% restocking fee for returned, non-personalized items.
How To Order
To order online:
All orders, placed by noon EST Monday-Friday, will be shipped, via your choice of delivery method, the next business day. There is NO RUSH CHARGE for this Service!
CLICK HERE to review shipping charges. You'll find the website very easy and safe to use. You'll be able to see your finished
card before you buy it.
- Select your card or other item by category, theme or actual item number.
- Once you see your item please hit the "Personalize Your Card" button or the "add to shopping cart" button at the bottom of the page or the
"envelopes early" button if your baby has not been born yet.
- Fill in all of the information about your baby and yourself, choose your typestyle and ink color, choose whether you want assembly (if applicable),
and choose whether you want return addresses printed on your envelopes. Then click the "Create Preview Image" button.
- Then you will get to the WYSIWYG (what you see is what you get) page which will show your card and the information that you want to have printed
on your card. Then you can either approve your card or add card comments if you wish and then hit the continue button or go back and make changes button. Our
printers make the final positioning of your information on the card.
- Select any related item, such as thank you notes or matching stickers. Then hit add selected item to cart or continue.
- If you want to continue shopping, just click the continue shopping button or you can proceed to the checkout process.
- Enter your billing and mailing information, how you heard about us and what catalog (if any) you are using for this order. Then hit next step.
- Tell us how you want your order shipped.
- Which credit card you want to use, your account number, expiration date and security code. The Card Secrity Code (CSC) is usually a 3- or 4-digit number,
which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field) or on the front, to
the right of the card number, as it is with
American Express cards.
- Click the Submit button and your order is on its way.
- You will receive an emailed receipt of your purchase, including the text that will be imprinted on your order, which you can save and/or print for your records.
You can also respond directly to that email with any changes or corrections.
To order by phone, tell us:
- Which card you like, it's number and how many you want
- What phrase you want on your card (ours or one you have created)
- What typestyle you want and what ink color
- If you want thank you notes (and how you want to have them imprinted)
- If you want your return address printed on your envelopes
- What other items you might want, their item numbers and quantity
- How you want your order shipped, and
- Which credit card you want to use, your account number, expiration date and security code. The Card Secrity Code (CSC) is usually a 3- or 4-digit number,
which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field) or on the front, to the
right of the card number, as it is with American Express cards.
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